Personal Information Collection, Storage, and Usage

When you visit our website, we automatically collect certain information about your device, such as your web browser, IP address, and cookies. Additionally, we gather details about the web pages or products you view and how you interact with our site, referred to as "Device Information."

During transactions, we collect personal information such as your name, address, and email address, which is used solely for the purposes stated below.

We collect both non-personal and personal information to provide and operate our services, offer ongoing customer assistance and technical support, contact visitors and users with service-related notices and promotional messages, generate aggregated statistical data to improve our services and comply with applicable laws and regulations.

Refund Policy

At DigitexSol, we are committed to providing high-quality digital marketing services to our clients. If you are not entirely satisfied with our services, we offer a refund under certain circumstances outlined below.

Refund Eligibility

To be eligible for a refund, please ensure that:

  • - You contact us within 7 days of the service purchase date.
  • - The service has not been fully rendered or completed.
  • - The reason for the refund request falls within our refund criteria (outlined below).

Refunds may be granted under the following circumstances:

  • If we fail to deliver the agreed-upon services as outlined in the service agreement.
  • If there are significant defects or errors in the delivered services that cannot be rectified within a reasonable timeframe.
  • If you are unsatisfied with the quality of the services provided and can provide valid reasons for your dissatisfaction.

Refund Process

To request a refund, please contact our customer support team at +971585977562 with your refund request and supporting documentation, if applicable. We will review your request and respond within 5 days.

Non-Refundable Services

Please note that certain services may be non-refundable, including:

  • - Services that have been fully rendered or completed.
  • - Services that are customized or tailored to your specific requirements.
  • - Any third-party fees or expenses incurred on your behalf.

Cookies

Our website uses cookies, which are small text files placed on your device to enhance your browsing experience. Cookies help us remember your preferences, store information for tasks, and provide anonymous tracking data to third-party applications like Google Analytics and Facebook Pixel.

While cookies generally improve your browsing experience, you have the option to disable them. The most effective way to do this is by adjusting your browser settings. For guidance on how to disable cookies in your browser, please consult the Help section of your browser or visit the About Cookies website, which provides instructions for all modern browsers.

Payment Terms

We believe in transparent and hassle-free payment processes:

  • Accepted Methods: We accept payments via credit/debit cards, bank transfers, PayPal, and other secure payment gateways.
  • Invoicing: Detailed invoices will be sent promptly for services rendered, outlining the scope of work and associated costs.
  • Payment Schedule: Payment is typically due upon receipt of the invoice or within 4-5 days from the invoice date, as specified in the agreement.
  • Late Payments: Any payments not received by the due date may be subject to late fees or temporary suspension of services until payment is received in full.

For any inquiries or clarifications regarding our payment terms, please don't hesitate to contact us. We're here to assist you every step of the way.

Client Testimonials

At DigitexSol, we believe in the power of client feedback to showcase the quality of our services. Our testimonials are collected directly from satisfied clients who have experienced the benefits of partnering with us. Please have a look at our satisfied clients (link)

These testimonials reflect our commitment to delivering exceptional results and building long-term relationships with our clients. If you'd like to share your experience with our services, please contact us to submit your testimonial.